Garage Door Remote or Keypad Not Working? Fixes

If your garage door remote or keypad stopped working, the most common cause is a dead battery. Other causes include a wall control lock setting, a remote that needs reprogramming, a weak signal at the opener, or an opener problem. Start with the quick checks below, and call a professional if the door itself will not move.

Common reasons a remote or keypad stops working

1. The battery is dead. Replace the battery in the remote or keypad first.
2. The wall control is in lock mode. Some wall panels have a lock or vacation setting that disables remotes.
3. The remote needs reprogramming. After a battery change or power loss, a remote may need to be paired with the opener again.
4. The opener has a weak signal. Check that the opener antenna wire hangs freely and is not blocked or damaged.
5. The opener has lost power. Check the plug, the outlet, and the breaker or GFCI.
6. The opener or its receiver is failing. If several remotes fail but the wall button works, the receiver may need repair.

What you can safely try

• Replace the battery in the remote or keypad.
• Check that the wall control is not in lock mode.
• Test the wall button. If it works, the problem is likely the remote.
• Check that the opener is plugged in and has power.
• Follow your opener manual to reprogram the remote.

When to call DDS Garage Doors

Call us if new batteries and reprogramming do not help, if several remotes fail at once, or if the wall button does not work either. Our garage door opener service covers repair and replacement, and our guide to a garage door opener that is not working covers other common causes. If you are locked out of your garage, see our emergency garage door repair service.

Frequently Asked Questions